Returns, Refunds, and Complaints Policy | Flower Delivery Clapham
Our Commitment to Fresh Flowers in Clapham
As a trusted local Clapham florist, we understand the importance of delivering fresh, beautiful flowers to households and businesses in the community. We pride ourselves on the quality and freshness of every arrangement, and our team works diligently to ensure your bouquets arrive in perfect condition. However, we recognise that issues may occasionally arise. Please read below for detailed information about our Returns, Refunds, and Complaints Policy, tailored for your peace of mind.
Fresh Flowers Guarantee
Your satisfaction is our highest priority. All our flower arrangements come with a freshness window of at least 5 days from delivery, provided they are cared for correctly. If your flowers do not meet your expectations for freshness upon arrival, let us know as soon as possible so we can resolve the matter promptly.
Damaged-on-Arrival Policy
If your flowers or arrangements arrive damaged or not as pictured, please contact us within 24 hours of delivery. To expedite your complaint, please provide a description of the issue and, if possible, clear photos of the damaged bouquet or item. Our team will assess the case and offer suitable solutions, such as a replacement bouquet or a full refund, depending on the circumstances.
Refunds and Replacement Options
We aim to resolve all flower freshness or damage issues to your complete satisfaction. Depending on your preference and the nature of the concern, eligible orders may be refunded in full or replaced with a fresh arrangement, delivered at the earliest possible convenience. Please note, requests must be submitted within the stated timeframes for eligibility.
- Refunds: If we are unable to replace your order, or you would prefer a refund, we process refunds promptly to your original payment method. Processing times may depend on your bank or payment provider.
- Replacements: We will re-create your bouquet using fresh flowers and deliver it to your preferred Clapham address at no additional charge.
The Complaints Process
Your feedback matters to us. If you are unhappy with any aspect of your flower delivery, please reach out as soon as possible. Clearly explain the problem and provide supporting details or photographs. Our friendly, knowledgeable staff will investigate thoroughly and reply with a proposed resolution within 2 working days. We value transparency and do our utmost to resolve every complaint fairly and quickly.
Our Promise as Your Local Clapham Florist
Serving Clapham and nearby areas, we are dedicated to maintaining our reputation for dependable service and consistently fresh flowers. Whether you are ordering for your home, workplace, or a special occasion, you can trust our team to deliver with care. If you ever have concerns about your order, rest assured we are committed to making it right.
Thank you for supporting your local florist in Clapham. Our Returns, Refunds & Complaints Policy is here to ensure you always receive the best possible flower delivery experience.
