Flower Delivery Clapham: Comprehensive Terms & Conditions for Online Orders

Order Terms & Conditions: Flower Delivery Clapham

Terms & Conditions for Online Flower Delivery in Clapham

Welcome to Flower Delivery Clapham. By placing an order through our website, you are agreeing to abide by the following Terms & Conditions. Please read these carefully, as they form the basis of your relationship with us for all online flower delivery services offered throughout Clapham and its surrounding areas.

1. Scope and Application

These Terms & Conditions apply to all customers who place orders for online flower delivery in Clapham and its adjacent locales. Whether you are ordering for yourself or on behalf of another recipient, you are subject to these terms with respect to the goods and services provided by Flower Delivery Clapham through our website.

2. The Order Process

Orders can be placed via our secure website and are subject to acceptance by Flower Delivery Clapham. Upon receipt of your order, you will receive an order confirmation outlining the details of your chosen flower arrangements, delivery information, and payment received.

Your order is deemed as an offer to purchase our products. Acceptance of this offer and the completion of the contract between you and Flower Delivery Clapham occurs only upon issuance of an order confirmation. We reserve the right to refuse orders at our discretion, such as in cases of insufficient stock, incomplete information, or suspected breach of these terms.

3. Product Descriptions and Availability

We strive to ensure all product descriptions, images, and prices appearing on the website are accurate. However, all floral arrangements are subject to availability due to seasonal variations and supply fluctuations. In certain circumstances, substitutions may be made of equal or greater value and we will make reasonable efforts to inform you where this is the case.

Actual colours, styles, and individual flower types may vary from the visual representations on screen, but the integrity and value of the arrangement will be maintained.

4. Pricing and Payments

All prices are shown in GBP (£) and are inclusive of VAT unless otherwise stated. Delivery charges, where applicable, will be clearly indicated at checkout prior to completion of your purchase. Prices are subject to change without prior notice, but you will always be charged the price as it appears at the time of your confirmed order.

Payments are accepted by the methods specified during the checkout process, which may include credit or debit cards and designated third-party payment processors. By submitting your payment details, you confirm you are authorised to use these payment methods.

Orders will not be processed or dispatched until payment is received in full. We will not be liable for delays arising from invalid or incomplete payment information.

5. Delivery Terms

Flower Delivery Clapham offers delivery to addresses across Clapham and specified nearby areas. Surcharges or restrictions may apply to certain locations or delivery time slots, which will be stated during the order process. We aim to deliver within the agreed timeframe but cannot guarantee specific delivery times due to factors beyond our control, such as traffic or weather conditions.

Please ensure accurate recipient addresses and contact information are provided. We are not liable for any loss or delays resulting from incorrect or incomplete delivery details supplied by you. Where delivery is not possible due to recipient unavailability, further attempts may be made at our discretion or arrangements for collection may be offered.

6. Order Cancellations and Amendments

You may cancel your flower delivery order up to 24 hours prior to the scheduled delivery date for a full refund. Requests for cancellation or changes made after this period may not be possible if the flowers have already been arranged or dispatched. To cancel or amend your order, please contact us immediately with your order reference and details.

Should circumstances beyond your control necessitate a late cancellation, please notify us as soon as possible. While we will make every reasonable effort to accommodate changes, such amendments cannot be guaranteed and may be subject to service or product charges.

7. Returns and Refunds Policy

Due to the perishable nature of flowers, returns are not generally accepted. If you believe your flower delivery in Clapham was unsatisfactory due to damage, poor condition, or incorrect items received, please contact us within 24 hours of delivery. We may request supporting photographs and will assess complaints on a case-by-case basis.

Where a claim is validated, we may, at our discretion, offer a replacement, alternative arrangement, or refund. Refunds are processed via the original payment method within a reasonable timeframe. Our decision in such matters will be final.

8. Limitation of Liability

While Flower Delivery Clapham strives to provide reliable, high-quality service, we exclude all liability to the fullest extent permitted under UK law for any loss or damages, whether direct, indirect, or consequent, arising from use of our online flower delivery service in Clapham, except for those resulting from our negligence or breach of contract.

Nothing in these Terms & Conditions limits our liability for death or personal injury resulting from our negligence or for fraud. Our total liability in respect of any claim relating to an order is limited to the price paid for that order.

9. Use of Personal Information

Your personal information is used solely to process your order and provide you with the best online flower delivery service in Clapham. Details provided are handled in strict accordance with our Privacy Policy and not shared with third parties except as required for the fulfilment of your order and compliance with the law.

10. Force Majeure

Flower Delivery Clapham is not liable for any failure or delay in performance or delivery that arises from circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemic, strikes, or delays in supply chains.

11. Intellectual Property

All content, branding, and imagery on the Flower Delivery Clapham website remain the property of the business or its licensors. Use of any content without prior written consent is strictly prohibited.

12. Changes to Terms

We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on this page, and use of our website following such amendments shall indicate acceptance of the updated terms. Please revisit this page regularly to ensure you remain informed of, and compliant with, the latest version.

13. Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from them, are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General Provisions

If any part of these Terms & Conditions is deemed invalid, illegal, or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. No waiver of any part will be considered a continuing waiver of that or any other provision.

15. Customer Services and Contact

If you have any questions regarding these Terms & Conditions or any aspect of your flower order in Clapham, please use the contact form provided on our website. Our customer support team will endeavour to assist you as swiftly as possible.

16. Application of Terms

These Terms & Conditions are effective for all customers placing online orders with Flower Delivery Clapham for delivery within Clapham and surrounding areas. By proceeding with your purchase, you confirm that you understand, acknowledge, and agree to be bound by these terms.